If you are in another country just search for your relevant Financial Ombudsman. If it takes a few weeks why dont they say that instead of 2-3 days? How long did it take for Paypal to verify your ide How long did it take for Paypal to verify your identity. You can't even speak to anyone, their help line is crap and everything else is too. I click the link, it says my identity was confirmed, my account is back to normal. Paypal notified me that there was a "suspicious login" from a strange location (judging from the . To help ensure PayPal remains a safer place for all customers to transact, and to comply with regulatory requirements, we may ask you to confirm your identity when you're reaching a total transaction value of S$7,500. 1999-2022 PayPal, Inc. All rights reserved. I'm sorry if this sounds mean but I don't want others to be unknowingly put through the sort of experience I've been. Is it "apartment ##", "apt. Today I received a payment, so I login to my account to withdraw money to my bank account. Why just why would you send me an email telling me to edit my existing address, if I am not allowed to edit my address? But what do you know: The bank I use just so happens not to print the customer's address on their statements, nor have their logo on them so needless to say this was also just a slap in the face. Scroll the mouse over "Financial Services" underneath the "Personal" tab, and then click "PayPal Plus Credit Card" in the dropdown menu.Then click "Apply Now." PayPal requires proof of identity if you are unable to verify a bank account or debit card. If we can't, we'll ask you to submit two documents. It's been over a month now. The only option I have now is to run around the city, seeing which institutions can issue a government statement clarifying that I live at my address. All you need is an email address. It confirms your identity and verifies that you own the card associated with your PayPal account. Once the relevant team reviews your account, you will be emailed an update. Currently I can still send and receive money, the only limitation is not being able to close my account which I don't plan on doing anyway however I understand it may get worse over time if the situation isn't resolved. During this time, PayPal has been silently rejecting every document I was submitting neither the account interface nor any email notifications informing me that it was happening and PP wanted me to submit yet more documents. How long does it take for PayPal to verify my ID? I'll likely only dump another dozen documents that took me hours to obtain and get scanned, only for PayPal to laugh at me with each one and say they don't care. You are viewing the PayPal Community Archives. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Right now I'm once more in the process of waiting for a "few" business "days" which I wouldn't mind if I was sure this is the end of it, and they won't find god knows what wrong with this document as well. I click the link, it says my identity was confirmed, my account is back to normal. Leave the Archive. 7. After receiving a payment on my Paypal account, Paypal informed me that my account would be limited until I provided proof of my identity and residence. It is precisely the one that does not show my address at all. I've already submitted everything PP asked me to, and even the form tells me there's nothing new for me to do right now. How long does it normally take for paypal to actually confirm this stuff? It tells me "Thanks for providing your documents. I decided to upload it to PayPal, and this time the issue was solved within minutes. I'm pretty disappointed with the way PayPal has been handling the issue, even if of course it could always be worse. You'll also need proof of address, such as a recent utility bill, motor vehicle registration, or bank statement. I (finally) received a new email update this morning. Is it normal for identity reviews to take this long? Second, I don't know which document they want my address to match! Here's yet another update from today, furthering the mockery and incompetence I've been seeing from PayPal. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Verification can take a few days, you can call if not completed in a week or so and speed it up. By browsing this website, you consent to the use of cookies. If they don't get this problem solved by Monday I'm going to prepare to take action. PayPal is unwilling to resolve or even address the problem and are holding our funds hostage. Ask the merchant how long it takes for their refunds to post, most will say 7-14 days, which is unrelated to PayPal, as they post the funds to your account as soon as they get them. You are viewing the PayPal Community Archives. I believe this is due to some law in the US regarding money laundering, which requires all banks to gather informations on their customers apparently that ended up affecting even how services like Paypal have to relate to their users, whether we care about the world's games of 'cops and robbers' or not. I continue receiving emails saying "we need more information about you", whereas the ticket has the status "waiting for your response". Interesting how they limit your account and require all this information in a split second then take so long to actually look at it. Is this even real life right now? Can a user not expect any basic reliability and consistency from what is supposedly one of the largest payment services on the planet!? 1. In an attempt to give a fair verdict on the situation, I'll end on the following note: Wherher or not others are likely to experience such problems depends on where they live and what kinds of documents they have available. I don't know which of the two the staff checks most, so I had to note down both links and upload everything twice to be certain. Some people have solved this verification process within a matter of days, because they luckily had documents resembling what the PP saff expects others like me instead were forced to obtain and scan documents for months, because our banks or institutions happen to not offer what PP wants. PayPal now has one final demand from me: To edit my address settings and match my address to this document the document that does NOT have my address. I recently submitted a utility bill, SSN number, and photo ID. I even had a discussion with the bank clerk while they were printing the file, and he told me that many clients of the bank use their cards with PayPal yet they've never heard of them ever being asked this sort of info, as well as mentioning that the statement they're giving me (stamped and signed) should be everything an institution like PayPal would legally require. A few days ago, a document was finally accepted as proof of address. Please help me with what suddenly went wrong with my account. I really need my money by Friday Im really sad about this. NEHOG 4 yr. ago. The issue was FINALLY resolved today, after nearly 3 months of struggling with the verification process. Thank you for your post and welcome to the PayPal UK Community! Greetings everyone. Whilecustomer support was kind and tried to be helpful, there wasn't much they could do in the face of the strict criteria set by the PayPal administrators. You should hear back from us pretty quickly, but in some cases, it could take up to 2-3 business days". Login to Me Too 1 Kudo Login to Reply or Kudo 8. I have no idea whether this still counts as what they want, but it's all I was allowed to do. In reality, I am the one waiting for PayPal's response and for the staff to look at what I sent them. All of them show my address clear as daylight, except for just one. Australian Financial Complaints Authority. I don't believe that in the year 2017 people should have to deal with stress due to such easily avoidable issues. Leave the Archive. Best. So I got dressed immediately, did the one hour walk through cold and rainy weather between my home and the bank I use with PayPal, and got a statement. HelloTroyEbdo1! Although I consider this a disturbing invasion of privacy and did not appreciate being requested to send scanned documents over an internet connection, I did so and uploaded what Paypal asked me to on their website form. Jesus Christ 1999-2022 PayPal, Inc. All rights reserved. I know everything should be fine, given I provided Paypal with exactly what they asked me for; I'm only a bit worried since I know that in bureaucratic situations, some services and people find reasons to use this as a means of making users lives harder, starting up games of the form "this isn't conclusive, this looks too blurry, we don't like you so please also send this". There is no excuse for what is happening: PayPal is punishing those who have done absolutely nothing wrong, who have never broken either the law nor their terms of service, who have shown only good will and fully played by their rules something no institution with a speck of professionalism would ever do to their clients! Over the course of two months and a half, I have submitted a total of nearly 10 documents for address verification. Address. The site said that the data was registered successfully and the staff will review it and lift the limitation "in a few working days". 2. Linking and confirming your debit or credit card helps protect your account: It increases security within the PayPal community. I however have been waiting for an entire month. Is it suppose to take this long? I'm sorry once again if my worries are unfounded like I said I don't usually deal with this kind of procedure and it's a bit stressful until I know that it's been solved. This content may be old or outdated. It's definitely a relief to see all warnings and limitation lists erased, and to have just been able to withdraw the money frozen in my account to pay my overdue rent. Transfer money online in seconds with PayPal money transfer. https://www.paypal.com/cgi-bin/webscr?cmd=_complaint-view. If to most people that term means somewhere between 3 to 5 days, for PayPal this term represents a month. Does PayPal confirm identity? First of all, the website and emails are full of inconsistencies and misunderstandings of terms, including the following: That being said, the story is of course not free of documents being rejected, just as I predicted; My electronic phone bill was deemed useless after 3 weeks of waiting all because my phone company chooses not to put their logo on it, whereas PayPal insists that their proof of location contains silly drawings on them, even when all of the written info is clear as daylight. Problem with account identity verification. This time it didn't say that my documents were rejected (the usual), but that my address settings in my account are incorrect, because they don't match what is written in the provided documentation "word by word". I believe PayPal absolutely needs to make their criteria more lax, and be much less paranoid with their verification process! By browsing this website, you consent to the use of cookies. How long does it take for paypal to confirm your identity? ##", "APT.##" PayPal has a fixation with those sorts of ridiculous details, so they're the ones demanding me to know what this must look like. The old address was correct and complete as far as I can tell, but should I even wonder at this stage? Can't access my account at all. Add a Comment. The chat feature is totally fc*kd, the resolution center is even worse, and their staff hang the calls for hours. Even at this very moment, I don't know which of the latest documents are either rejected or yet to be reviewed. Just looking for some feeback from the community as to how long it took for Paypal to confirm your identity. Can I send money on PayPal without verifying? To verify your identity in the Google Pay app, follow these . Sure; We get that there are bad guys in the world, the cops need to fight the traffickers and money laundering, PayPal needs to respect the law, bla bla bla however we have no fault in this, nor are us users bureaucratic experts whom can be asked to deal with this sort of thing in a month's notice. 6. Hope this helps. Why keep telling me to do something after I've already done my part? You should hear back from us pretty quickly, but in some cases, it could take up to 2-3 business days". My identity was confirmed long ago and my account was working normally last month. I'm additionally getting ready to publish my experience everywhere I can, in order to let everyone know of what happened to me and warn them; PayPal has zero respect for its users, and does not give a damn even about those of us who depend on them for money we need to survive! 5. I spoke with the PayPal staff two times on the phone. Is working today yay I guess? PayPal's understanding of what "a few working days" means is radically different from the rest of us. I have submitted nearly 10 files in total for address verification each one mockingly rejected after the other for reasons I will never know. It limits the risk with stolen credit cards and fake identities. However I'm not sure I want to lose whole days doing even that at this point; PayPal will surely find yet another reason to reject those too as they have with everything else, even if they explicitly say they will accept it. So apparently PayPal wasn't able to confirm my identity and is forcing me to send in a bunch of personal information in order to confirm my identity, such as photo ID, a proof of address via bill (I don't get bills, so I have no idea how I'm going to get this part done. How long does it take to confirm my identity. 1999-2022 PayPal, Inc. All rights reserved. Out of all the documents I offered, this statement (that was accepted) is the only one that does NOT show my address at all, because that's how the bank generates their statements. Interesting how they limit your account and require all this information in a split second then take so long to actually look at it. Once the relevant team reviews your account, you will be emailed an update. 3. The page that appears when you submit identity information still says, and I quote the exact sentence, "we'll get back to you within a few business days". I'm going to post about this simply because I don't even any more: PayPal finally decided to accept one of the bank statements I sent them as proof of address for the address verification procedure. Acceptable identity documents are a passport, driver's license, or government-issued ID. Techie glitch mainly in Australia it seems, BUT others have found that they can withdraw if they do so via theapp. They would be making millions in interest from refusing to allow legitimate transactions to take place and investing the money in overnight money markets. If you have been asked to verify your identity via the Resolution Centre, this is normally reviewed by the relevant team within 24/72 hours. Even this forum is hard to understand. Paypal keeps asking me to confirm my identity. Score: 4.1/5 (50 votes) . I hope they get in return what they have offered to others, knowing that society and the rules of competition eventually punish those who treat others unfairly as PayPal has done in my and other cases. In reality, I do n't know which of the largest payment services on the.. Be emailed an update finally accepted as proof of address a user not any. 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