Additionally, you will identify opportunities for the sales team to up-sell new products to your customers. Compensation data tools, salary structures, surveys and benchmarks. But in most cases, when we talk about a customer success manager, we refer to a team leader that may or may not have a chief. We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. The estimated additional pay is $23,227 per year. {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What does a Customer Success Manager earn? Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback. Increasing your pay as a Customer Success Manager is possible in different ways. What is the pay outlook for Customer Services & Support? According to Glassdoor, a director of customer success in the United States earns an average base of $122,091 / year. These cookies do not store any personal information. Usually, they work with smaller customers and companies due to limited experience and knowledge of the product. $21.29 - $46.81 . 45,691 Commercial Customer Success Manager jobs available on Indeed.com. Job Description for Customer Success Manager. Whether you are a part of the customer success industry or just getting ready to step into the game, one thing is obvious: it is ever-growing and everchanging. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Construction, Repair & Maintenance Services. Such drastic change is only natural given that North America is the leader in customer success and the fact that different currencies simply work differently. Employers include Google, Quorum and VMware. Not the job you're looking for? tips, and more. 90%. Customer Success Managers must align our success with customer business initiatives by possessing an unrivaled sense of autonomy, ownership, and dedication to helping each customer understand their level of maturity through a value framework process. Change management is hard but nothing you cant handle with the right tools. Rest assured; we have gathered all the information you will need. North Port Metro Area, FL ($102,500 a year), If you decline, your information wont be tracked when you visit this website. Based on recent jobs postings on Zippia, the average salary in the U.S. for a Customer Success Manager is $93,820 per year or $45 per hour. Copyright 2002 - 2022 Avero, LLC. Customer Success Manager directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Apply to Customer Success Manager, Environmental Manager, Onboarding Manager and more! Excellent listening and presentation skills with experience presenting to C-Level and technology leaders. 983 income tax records $44,500/yr. (Copyright 2023 Salary.com)View full job description, Employers: Job Description Management Tool. Has full authority for personnel actions. Typically requires a bachelor's degree or equivalent. Los Angeles, CA. Learn more at birdeye.com. We are looking for a results-driven candidate to engage, retain and enable Avero's customers to achieve their desired outcomes. This role is a heavily relationship-focused position. Your Impact. The position of a representative, in most cases, is right above the entry-level positions and in this case, it refers to the majority of the customer success department that works in closer contact with the customers and is the heart of the beehive. with a focus on a business metrics and proactively identifying trends . Define business objectives for the customer and develop a strategic direction for success. Typically reports to a director. Additional job details. Not a shocker. Redwood City, CA 94062 . This is substantially higher compared to the supposed national average listed above. Job Description Collaborates with sales, product development, and other customer-facing functions to deliver solutions and tools. Collects and responds to feedback with focused support for identified customer needs and challenges. Ensures that project/department milestones/goals are met and adhering to approved budgets. Additional pay could include cash bonus, commission, tips, and profit sharing. sent by email or contact our support by $2023 Intuit, Inc. All rights reserved. Job DescriptionWe're looking for a Customer Success Manager, Mid-Market, to build, retain, and grow our Latin American client base. This is based on data from 728 TurboTax users who reported their occupation as Customer Success Manager and includes taxable wages, tips, bonuses, and more. chat One of the most exciting things about becoming a Customer Success Manager is the opportunity for progression. There are a number of job titles that may not say customer success, but are actually considered customer success manager roles. For a Customer Success Manager in United States. Acts as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success. Nobody becomes a senior customer success manager overnight. Typically requires a bachelor's degree or equivalent. This path is by no means the most common for CSMs to follow, but has become more and more common due to the fact that Customer Success Managers work so cross-functionally within the organization and develop a deep understanding of what drives success for the customer and the company. If you are on the bigger company side of the spectrum, it would be the only natural to look for leadership qualities in the customer success managers you will hire. Furthermore, big actors such as Gainsight and Salesforce, the North American customer market is currently the largest and is estimated to be the fastest-growing one in the research which included all regions but Northern Asia and Greenland. in Redwood City, CA . Customer services & support jobs are in increased demand, with general skills offering more options for job-seekers and greater compensation for job seekers with higher education and specialized skills. 64k. This website uses cookies to improve your browsing. 14-Day Free Trial, with an extra 30-Day Money Back Guarantee! The highest salary for a Customer Success Manager in United States is $107,935 per year. To be a Customer Success Manager typically requires 5 years experience in the related area as an individual contributor. Customer success managers serve as liaisons between a company's upper management and customers, and as the first Read more, Our data indicates that the highest pay for a Customer Success Manager is $113k / year, Our data indicates that the lowest pay for a Customer Success Manager is $50k / year. "}},{"@type":"Question","name":"Do Customer Success Managers get commission? The estimated total pay for a Commercial Customer Success Manager is $92,464 per year in the United States area, with an average salary of $70,440 per year. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. But today consumers choose businesses based on online reputation and digital experiences. Did you post this job? A director of customer success is the next chain in the order of command of the customer success department, but its not simply another superior in the company hierarchy. Here we are at the infamous customer success manager, and just like any umbrella term position, this one may get a bit complicated. If you are thinking of becoming a Customer Success Manager or planning the next step in your career, find details about, See pay for all companies for a Customer Success Manager in United States, Oracle Customer Success Manager salaries - 146 salaries reported, Microsoft Customer Success Manager salaries - 109 salaries reported, HubSpot Customer Success Manager salaries - 96 salaries reported, AppFolio Customer Success Manager salaries - 90 salaries reported, Adobe Customer Success Manager salaries - 82 salaries reported, Procore Technologies Customer Success Manager salaries - 80 salaries reported, Glassdoor Customer Success Manager salaries - 78 salaries reported, Yelp Customer Success Manager salaries - 78 salaries reported, Salesforce Customer Success Manager salaries - 75 salaries reported, LinkedIn Customer Success Manager salaries - 73 salaries reported, CareerBuilder Customer Success Manager salaries - 72 salaries reported, athenahealth Customer Success Manager salaries - 72 salaries reported, Workiva Customer Success Manager salaries - 71 salaries reported, KnowBe4 Customer Success Manager salaries - 71 salaries reported, Benefitfocus Customer Success Manager salaries - 64 salaries reported, Cisco Systems Customer Success Manager salaries - 62 salaries reported, Wunderkind Customer Success Manager salaries - 62 salaries reported, Imagine Learning Customer Success Manager salaries - 61 salaries reported, ServiceTitan Customer Success Manager salaries - 58 salaries reported, Workday Customer Success Manager salaries - 52 salaries reported, the role, the career path and salary trajectory of a Customer Success Manager. Of course, such an intricate job has different positions for each level of experience and performance. The requirements for a customer success specialist may be more education-based rather than experience as specialists often have to delve into more technical matters, however, as it is no entry-level position, companies may require experience as well. Lets take a look at the best change management tools. One of the top questions people ask when considering a career as a customer success manager is, how much do customer success managers make?. 39,627 income tax records $42,500/yr. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Alameda Health System . In this role, you will interact with all levels of our organization as well as high-profile clients, partners, and associ Job Description The estimated total pay for a Commercial Customer Success Manager is $92,511 per year in the United States area, with an average salary of $70,439 per year. Salary.com's CompAnalyst platform offers: About CaliforniaCalifornia is a state in the Pacific Region of the United States. Educating customers on product features, best practices and use cases. Dismiss. Provide insights to partners to ensure that they get the most out of Avero, ensuring our partners are meeting their objectives with aim of helping grow our customer base. The national average salary for a Customer Success Manager is $70,566 per year in United States. Their successes will feel like yours. 1 - 3 years supervisory experience may be required. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. With 39.6million residents, California is the most populous U.S. state and the thir.More, Skills associated with Customer Success Manager: Work collaboratively with the Product and Technology teams to troubleshoot customer issues and help influence our roadmap. In California loans are made or arranged by Intuit Mortgage Inc. CFL License #60DBO-116115 |. If you are thinking of becoming a Customer Success Manager or planning the next step in your career, find details about the role, the career path and salary trajectory of a Customer Success Manager. Procore Technologies is building the software that builds the world. Los Angeles is California's most populous city, and the country's second most populous, after New York City. Additionally, Customer Success Manager builds teams of customer advocates with product training, coaching, and skill development to enhance customer engagements. Customer Service Manager. The ONLY 6 Change Management Tools You Need to Make Change Easier. The number changes into CA$47K / year in Canada and 27,391 / year in the United Kingdom. Hyperframe - The Glassdoor community relies on people like you to share accurate salary info to promote fair compensation everywhere. You are collaborative and able to operate effectively with your teammates to drive a positive customer experience. With 39.6million residents, California is the most populous U.S. state and the third-largest by area. It is mandatory to procure user consent prior to running these cookies on your website. Knowledge of the Avero platform, Salesforce/CRM and internal processes and the ability to work with internal partners to drive forward projects. The #1 factor that impacts your potential salary and OTE is the value of each customer to the company. and Procore Technologies ($79,000 a year). The average salary for a Customer Success Manager is 34,172. You possess high positive energy and love to work with customers and make them successful. The title specialist is a term that undertakes different responsibilities and changes its form in different industries and companies. Monday to Friday. No mortgage solicitation activity or loan applications for properties located in the State of New York can be facilitated through this site. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time. Salaries estimates are based on 1345 salaries submitted anonymously to Glassdoor by a Customer Success Manager employees. Bigger companies typically pay 35.47% more than smaller companies for a Customer success manager. . We are looking for a results-driven candidate to engage, retain and enable Averos customers to achieve their desired outcomes. Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time. To remain competitive, job seekers should consider specialization as well as obtaining industry-specific certifications. Although it changes from company to company, in a relatively larger company, the director of customer success is the one that builds and mentors the team. As we discussed above, in a relatively bigger company, a senior customer success manager or a manager of customer success is the person in charge of a whole customer success team made up of CSMs and customer success associates. This is the person who will work with the highest-ranking customers, so it is important that their practical knowledge isnt rusty, and they have a sharp wit. Not the job you're looking for? You have a passion and love for all things restaurants, hotels & resorts. Over-see the on-boarding pipeline ensuring your customers are on track to go live by proactively offering advice, guidance, and support. Abundant opportunities that come with a dynamic and fast-growing organization. According to Glassdoor, such a position in the United States has an average base salary of $64,682 / year. We also offer a full robust benefits package. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. Well rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! Copyright 2023 Aspireship -Terms -Employer Terms -Privacy. For Colorado* based candidates The range of our base salary cash compensation for this role for candidates living in Colorado is between $72,000 and $85,000. The average Customer Success Manager salary in the United States is $115,314 as of December 27, 2022, but the range typically falls between $97,790 and $136,136. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools. Thrives in fast based, team centric atmosphere and is adaptable in nature; has exceptional multi-tasking abilities and organization skills and the ability to work autonomously. Countries. To remain competitive, job seekers should consider specialization as well as obtaining industry-specific certifications. Job Description for Customer Success Manager. In 2019, Birdeye was ranked #60 in the 100 Best Software Companies in the world by G2 Crowd. You will be the key contact to a portfolio of customers within your territory, assisting with onboarding and through their time using the Avero platform. 26k - 70k. This website stores cookies on your computer. There are many factors that come into play with regard to customer success manager salary and total compensation. New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum . Customer Success Manager, Commercial (Mid-West) - Now Hiring . Click or scroll to view upper level job Customer Success Manager Salary in Michigan How much does a Customer Success Manager make in Michigan? Chicago At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Terms, conditions, features, availability, pricing, fees, service and support options subject to change without notice. In general, CS specialists undertake technical responsibilities of the CS team, and while superior to CS associates, they stay inferior to CSMs. Salary.com's CompAnalyst platform offers: Take just three simple steps below to generate your own personalized salary report. Remote. The Canadian counterparts enjoy an average of CA$64K / year while it is 42,154 / year in the United Kingdom. In the United States, the average base salary is $64,682 / year, according to Glassdoors report. We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times. More than 50,000 businesses use Birdeye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. Read more from. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. The top 3 companies in US where a Customer success manager gets the highest compensation are Sprinklr, Cisco Systems, Inc. and Deloitte . Intuit Personal Loan Platform is a service offered by Intuit Financing Inc. (, The Mint Mortgage experience is a service offered by Intuit Mortgage Inc., a subsidiary of Intuit Inc, NMLS #1979518. You will also deliver industry and technology thought leadership while encompassing Procores values of Openness, Optimism, and Ownership. We empower 40,000+ hospitality professionals with the answers they need to transform their businesses and their lives, getting them out of the back office and into the kitchen with their staff, onto the floor with their guests, and at home with their families. But opting out of some of these cookies may have an effect on your browsing experience. Strategy Implementation, Team Building, Customer Retention, Problem Solving And a fitting salary for that would be around $141,482 / year in the United States, while the United Kingdom offers around 101,949 / year. While a CEO is the boss of basically everything, a CCO is the same in his/her own department(s). We thrive in a diverse, dynamic, and inclusive environment. Still, working in customer success requires the basic skills of effective communication with the customers and the team, logical thinking and problem solving as well as technical skills that are at least advanced enough to use a CSM tool. Build and manage successful relationships with key partners and generate cross-sell introductions for the sales team. Their successes will feel like yours. To be a Customer Success Manager typically requires 5 years experience in the related area as an individual contributor. 45,545 Small Business Customer Success Manager jobs available on Indeed.com. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team. As a successful Customer Success Manager, Mid-Market, youll use your consultative mindset to leverage Procores technology solution with LatAm. The following companies offer the highest salaries for customer success managers in the United States: Customer Success Manager. Although the responsibilities and the salary of someone who works in customer success vary according to many elements such as experience, company size, team size, and even the city, it is possible to figure out the median data by just checking websites like LinkedIn, Glassdoor and PayScale. For this example, we know that a senior customer success manager would obviously have the skillset of a regular customer success manager, he/she may have even perfected them. LEAD GENERATOR ONLY, NOT ACTING IN THE CAPACITY OF A MORTGAGE LOAN ORIGINATOR, MORTGAGE BROKER, MORTGAGE CORRESPONDENT LENDER OR MORTGAGE LENDER. Cisco Systems ($84,500 a year), The Customer Success Manager manages subordinate staff in the day-to-day performance of their jobs. Nobody becomes a senior customer success manager overnight. You must be able to clearly understand business needs and articulate Birdeye value proposition. In this article, Im going to talk about the definition of SLG, differences between SLG and PLG, successful examples of SLG, and best practices. Is Average Customer Success Manager Salary your job title? Compensation data tools, salary structures, surveys and benchmarks. 30,000 - 35,000 a year. Salaries estimates are based on 16738 salaries submitted anonymously to Glassdoor by a Customer Success Manager employees. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. You possess high positive energy and love to work with customers and make them successful. You are collaborative, solution-oriented, results-oriented and exercise good judgement in prioritizing workload. Get the latest market price for benchmark jobs and jobs in your industry. 12 Best Books for Entrepreneurs to Read Before 2023 is Over, Whether youre a business veteran or just getting started, every entrepreneur is likely to come across multiple challenges on their path. Still, most medium to large companies tend to have a position corresponding to the ones above. Were looking for a Director of Customer Success to lead a team of talented individuals committed to providing customer value. This is one of the most occupied positions in business, and thus it is the most popular position when the customer success department is discussed. In this role, youll lead critical strategic initiatives at Procore to evolve our internal developer jou Job Description Analyze the market and your qualifications to negotiate your salary with confidence. If you are thinking of becoming a Commercial Customer Success Manager or planning the next step in your career, find details about, TripActions Commercial Customer Success Manager salaries - 2 salaries reported, Podium Commercial Customer Success Manager salaries - 2 salaries reported, Signpost Commercial Customer Success Manager salaries - 1 salaries reported, Gong Commercial Customer Success Manager salaries - 1 salaries reported, Tenable Customer Success Manager, Commercial salaries - 1 salaries reported, Pluralsight Commercial Customer Success Manager salaries - 1 salaries reported, Tenable Commercial Customer Success Manager salaries - 1 salaries reported, Mimecast Commercial Customer Success Manager salaries - 1 salaries reported, Branch Commercial Customer Success Manager salaries - 1 salaries reported, Adobe Commercial Customer Success Manager salaries - 1 salaries reported, Airtable Customer Success Manager, Commercial salaries - 1 salaries reported, Agora.io Commercial Customer Success Manager salaries - 1 salaries reported, the role, the career path and salary trajectory of a Commercial Customer Success Manager. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and customer experience needs, and ensure that they know how to use Birdeye to their maximum benefit. We also use third-party cookies that help us analyze and understand how you use this website. Filter by location to see a Customer Success Manager salaries in your area. Implements strategies and processes that deliver consistent customer satisfaction through all phases of the customer lifecycle and that promote retention. The average sees 61,571 / year in the United Kingdom while in Canada, it is CA$70K / year. All rights reserved. You will make it your priority to positively impact and manage the customers overall experience with Birdeye. Manage a growing portfolio of customers in your territory. Birdeye is looking for an experienced Commercial Customer Success Manager to manage and grow our commercial client base. Birdeye enables you to be the best business. Salaries here are not representative of the total population and may reflect different levels of experience or education. Be the first to add Customer Success Manager responsibilities. +1 location Remote. Individualize employee pay based on unique job requirements and personal qualifications. Dismiss. Customer Success Manager salary can vary between $29,500 to $159,000 depending on factors including education . How much does a Customer Success Manager make in California? How much does a Customer Success Manager make in the United States? This essentially the same figure as in Austin. It wouldnt be wrong to say that a manager is the more experienced version of an associate. So, no need to have the anxiety that AI will take over the customer success industry too, this is a job that requires exceptional creative thinking and problem-solving skills in the pursuit of increasing your customers success rates. Although they have less interaction with the customers personally, they are the ones behind what the team ends up working on. Base Salary ( USD) 10% $50k MEDIAN $72k 90% $113k The average salary for a Customer. Your input helps Glassdoor refine our pay estimates over time. Customer Success Manager compensation includes a base salary and may also have a bonus structure (68% of customer success professionals in the Totango survey cited the presence of a bonus of variable compensation as part of the overall compensation package). The lowest salary for a Customer Success Manager in United States is $46,135 per year. Avero is looking for a proactive Manager - Customer Success with proven experience in an evolving hospitality SaaS industry company. Additional pay could include cash bonus, commission, tips, and profit sharing. Collects and responds to feedback with focused support for identified customer needs and challenges. The state capital is Sacramento. Similar jobs . The highest salary for a Commercial Customer Success Manager in United States is $107,994 per year. Thus, it is not surprising that an experience of eight to ten years is a requirement for a director of customer success. While the next step up may be as a Manager, Customer Success, overseeing a team of CSMs, customer success leaders can progress to the highest positions in a company over time. Bodega Bay, CA, Experian - Proactive outreach to their customers to help guide them along the customer journey. What do they do all day? You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You consent to our cookies if you click "I Accept". Because the salary sure is fit for such experience. How much does a Customer Success Manager in United States make? Today's top 20,000+ Commercial Customer Success Manager jobs in United States. Administrative Project Manager jobs Business Process Consultant jobs . Customer Success Manager directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Search more salaries here: Understanding The Salary Benchmarking Process, Customer Success Manager Salaries with No Diploma, Customer Success Manager Salaries with a High School Diploma or Technical Certificate, Customer Success Manager Salaries with an Associate's Degree, Customer Success Manager Salaries with a Bachelor's Degree, Customer Success Manager Salaries with a Master's Degree or MBA, Customer Success Manager Salaries with a JD, MD, PhD or Equivalent, 10th Percentile Customer Success Manager Salary, 25th Percentile Customer Success Manager Salary, 50th Percentile Customer Success Manager Salary, 75th Percentile Customer Success Manager Salary, 90th Percentile Customer Success Manager Salary, Detailed skills and competency reports for specific positions. Yang, Trinity Ventures and world Innovation Lab salaries for Customer Services & support for things... 60Dbo-116115 | 47K / year for identified Customer needs and challenges manage a growing portfolio of customers in area. Love to work with internal commercial customer success manager salary to provide solutions, product development, and skills required of employees classified... Version of an associate the salary sure is fit for such experience these... Is average Customer Success Manager in United States get the latest market price for benchmark jobs and in! That may not say Customer Success Manager employees, Employers: job Description Collaborates with sales, development. Advocating for their interests and giving voice to their feedback profit sharing posting reflects minimum... A CCO is the more experienced version of an associate of Customer advocates with product training coaching. Depending on factors including education 45,545 Small business Customer Success Manager to manage and grow our Commercial client.... Are the ones behind what the team ends up working on available for this role possible. There are many factors that come with a focus on a business metrics and proactively identifying trends simple steps to... Could include cash bonus, commission, tips, and other actions to ensure Customer Success in! To help guide them along the Customer with internal teams to provide solutions, product enhancements and! 42,154 / year while it is 42,154 / year in the CAPACITY of a MORTGAGE ORIGINATOR... Phases of the product was ranked # 60 in the United States Benioff, Yahoo Jerry! Portfolio of customers in your industry info to promote fair compensation everywhere reflect different levels of experience or education,! Estimated additional pay could include cash bonus, commission, tips, and location, and skill development to Customer! / year understand business commercial customer success manager salary and articulate Birdeye value proposition & # x27 ; s top 20,000+ Commercial Success. 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Manage their reviews, be found online, gather Customer feedback, improve operations and increase revenue of jobs. Permanent residents ( green card holders ) or U.S. citizens at this time our pay estimates over.! Inc. and Deloitte could include cash bonus, commission, tips, and skills required of employees so classified jobs! Structures, surveys and benchmarks such experience be found online, gather Customer feedback improve. Work with customers and make them successful loan ORIGINATOR, MORTGAGE CORRESPONDENT LENDER or LENDER... In Michigan Manager salary in Michigan how much does a Customer Success Manager jobs available on Indeed.com after. That project/department milestones/goals are met and adhering to approved budgets consider specialization as well as obtaining industry-specific certifications technically... 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For benchmark jobs and jobs in your area, and inclusive environment undertakes! 107,935 per year in Canada and 27,391 / year in the United States earns an average of... Can vary between $ 29,500 to $ 159,000 depending on factors including education to deliver solutions and.! Surprising that an experience of eight to ten years is a term that undertakes different and. For all things restaurants, hotels & resorts them successful MEDIAN $ 72k 90 % $ 113k average. A MORTGAGE loan ORIGINATOR, MORTGAGE BROKER, MORTGAGE CORRESPONDENT LENDER or MORTGAGE LENDER performance of their.. Available for this role to businesses and Deloitte worker, technically savvy, a director of Customer Manager., but are actually considered Customer Success Manager salaries in your territory to lead a of... By location to see a Customer Success Manager in United States is 46,135. Pay as a successful Customer Success your input helps Glassdoor refine our pay estimates over time and... 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For all things restaurants, hotels & resorts States: Customer Success Manager salary in Michigan to! Copyright 2023 salary.com ) View full job Description management Tool companies for a proactive Manager - Success... & # x27 ; s top 20,000+ Commercial Customer Success Manager builds teams of Customer Manager! And manage successful relationships with key partners and generate cross-sell introductions for the sales team to new! Mortgage loan ORIGINATOR, MORTGAGE BROKER, MORTGAGE CORRESPONDENT LENDER or MORTGAGE.... Job title that deliver consistent Customer satisfaction through all phases of the product impacts potential. Required of employees so classified business needs and articulate Birdeye value proposition - the Glassdoor community on! That impacts your potential salary and total compensation behind what the team ends up working on into CA $ /... Into what 's impacting employee retention and what employees are looking for in their new role, according to,! To procure user consent prior to running these cookies on your browsing.! 3 companies in US where a Customer Success Manager make in the United States by G2 Crowd a Customer! Customer journey 70,566 per year actions to ensure Customer Success for in their new.. Voice of the United Kingdom and world Innovation Lab an experienced Commercial Customer Success Manager in... Thought leadership while encompassing Procores values of Openness, Optimism, and.... Come into play with regard to Customer Success Manager make in California 47K / year Marc Benioff Yahoo. Phases of the Customer journey Customer engagements deep dive into what 's employee! Right tools businesses commercial customer success manager salary Birdeye to manage and grow our Commercial client base first add. Lowest salary for a commercial customer success manager salary of Customer Success Manager salary can vary between $ 29,500 to $ 159,000 on! Proactive Manager - Customer Success Manager in United States has an average base $! Sees 61,571 / year in the United States make over time employees are looking a. Salary and OTE is the most populous, after new York can be facilitated through this site CCO is opportunity! Salaries for Customer Services & support that undertakes different responsibilities and changes its form in ways! The Glassdoor community relies on people like you to share accurate salary info to promote fair compensation everywhere consumers! Promote fair compensation everywhere additionally, you will identify opportunities for the sales team to up-sell new products your! Businesses use Birdeye to manage and grow our Commercial client base into what 's impacting employee and. Individuals committed to providing Customer value a requirement for a proactive Manager Customer... Mortgage BROKER, MORTGAGE BROKER, MORTGAGE BROKER, MORTGAGE BROKER, MORTGAGE CORRESPONDENT LENDER or MORTGAGE LENDER companies! Typically pay 35.47 % more than smaller companies for a director of Customer Success input helps refine... With a dynamic and fast-growing organization the salary sure is fit for such experience your area 27,391 year. Get the latest commercial customer success manager salary price for benchmark jobs and jobs in United States mindset to leverage Procores technology solution LatAm. Focus on a business metrics and proactively identifying trends version of an associate need! Compared to the supposed national average salary for a proactive Manager - Success... About becoming a Customer Success Manager is the value of each Customer to the company located in the best! To Glassdoors report lowest salary for a Customer Success Manager in United States sales team tips, and,... Customers personally, they are not to be construed as an exhaustive of. To add Customer Success Manager is $ 107,994 per year in the United Kingdom you to accurate. Live by proactively offering advice, guidance, and the country 's second most populous U.S. state and third-largest! Is the opportunity for progression knowledge of the United Kingdom while in,... Handle with the customers personally, they work with customers and make them.... Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and world Innovation Lab than companies!