The Waterpark is fine but the restaurants across the board are horrible with horrible service. Review of Kalahari Waterparks Reviewed June 26, 2020 If you get in line for the water park about 10 minutes before it opens, you can snag a seat just about anywhere you want. You can make changes to your departure or destination on our website or our app. I asked an employee what the policy for masks was & she said they cant approach guests but tell them at the counters & before they can go on rides. The entire family had an absolute blast as normal at Kalahari. No masks at all in the bowling alley. We rented a cabana for $1500 and after they pointed to us where it was located (instead of walking us and showing us where it is or getting us checked in), we did not see a worker all day. 90-61 days. And hes a very normal size of 6. Right of Withdrawal: You can cancel travel up to 24 hours before the scheduled flight departure. The lobby is constantly being tended by at least one associate who is wiping down tables, door knobs, and such. This was very disappointing because guests could pay a lot of money thinking they can possibly safely vacation only to get here and find out too late they cant. Basically nothing but a gift shop for anyone arriving to a resort after 9pm. Gateway changes for air and name changes for cruise, air, land and other add-ons are considered cancellations. The food here is relatively good. This policy can also be found in Section 8 . I'm so glad to hear that you enjoyed your recent visit. This includes waiving fees for cancellations due to flight cancellation. The host has a flexible cancelation policy: you can ask for a cancelation, you will be refunded for the total amount of the booking (except for misterb&b service fees). The furthest room is 6648 and we were in 6647. Ask Massage4Life01 about Kalahari Resorts & Conventions, Lacks customer service and doesn't keep their word, Ask rob1963t about Kalahari Resorts & Conventions, Ask AnastasiaL2P about Kalahari Resorts & Conventions, okay during the week but a hot mess on a weekend and no closure to problems, Ask S9652MLnicolen about Kalahari Resorts & Conventions, Ask doc9463 about Kalahari Resorts & Conventions, Ask Brian P about Kalahari Resorts & Conventions. It was not fun. The disappointment in your stay is evident. Your experience does not align with our promise to deliver a family friendly stay. You will have a great time but if youre trying to save money be smart before you go, and look for things to do around. Kalahari Resort & Conventions: Misleading Cancellation charge policy due to coronavirus - See 2,751 traveller reviews, 2,178 candid photos, and great deals for Pocono Manor, PA, at Tripadvisor. After submitting the form the cancel request will be processed. I came out and tried to find SOMEONE around to alert them of the problem and couldn't find anyone but one of the bartenders at the Monsoon Saloon and she could have cared less. I want to connect with the location you stayed. (Shutterstock.com) WISCONSIN DELLS, WI A popular resort in Wisconsin Dells says they're reopening one day after the state's Safer At Home order was originally set to expire. Flight Cancellation FAQ. To modify or cancel a current booking, guests and travel industry professionals are advised to call the Outrigger reservations team for assistance. The park is fun but their service throughout is really a ONE STAR. Fill out this form using the itinerary number, email, and phone number from your booking. Thank you for this wonderful review, Libby! Not even we will have a housekeeper come up to bleach the toilet since someone elses feces was in it. I was a lucky one kalahari gave me the refund with no problem but my friends not so lucky. No one returned my call. The going rate for a room at the hotel was a bit too pricey so we did not overnight there. Literally 10% of staff had a mask on and about 1% of guests. Colombia. Which I believe at this time is completely unfair. They absolutely do not follow their own Covid policies. They dont compensate for injury which is interesting considering the injury occurred in a room that should be safe enough to accommodate a family with children. How this room even passed the inspection by the Supervising housekeeper is beyond me. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 15 children in total ranging in age from 1-19 and all had a blast.It was a Saturday so we anticipated a large crowd, but never once did we have to wait on long lines to enjoy the rides.Im guessing that the news Coverage of the Corona Virus undoubtably kept many visitors at home and this was probably why the lines were much shorter than what we have experienced at other Parks.No outside food is allowed so budget accordingly to buy drinks and food. Read our Passage Contract to learn more about . REFUND AND CANCELLATION POLICY FOR COVID-19 The following information applies to residents of North America who book passage on Royal Caribbean International ("RCI" or the "cruise line") sailings scheduled during the nationally declared Public Health Emergency involving COVID-19. I chose Kalahari because of their Covid policies that were strictly outlined. There was no extra measures for cleaning and no hand sanitizer readily available. They did not. I understand when you go to a resort you are taking a risk, but I assumed the resort would at least follow their own policies. Take your money and family somewhere that cares about your health and safety. Thank you! Thank you, we look forward to connecting soon. I cannot say enough about how the Kalahari has worked to mitigate the spread of virus. Cancellation policy applies. It did this twice; it was not a blip. I booked a trip for my family to Kalahari for this upcoming week. It was so bad working here, but the only upside to this job is your co-workers, they make it a little better. The booking can't proceed due to COVID-19 travel restrictions. Literally 10% of staff had a mask on and about 1% of . Considering the fact that we were at a waterpark with plenty of physical activity I thought a room closer to the elevator would be nice for him. Picked a great time to visit as it wasn't as busy as the last time we went. Below are exceptions to the cancellation and change policy: Death. We look forward to seeing you again soon! Besides the dining and pricing , I think its a great water park, they say its the biggest in US. As the panic ensued my friend walked to the phone in between both beds & she sliced her leg on a black metal square exposed on the bed frame. Moving. Kalahari Resort & Conventions: Misleading Cancellation charge policy due to coronavirus - See 2,825 traveller reviews, 2,209 candid photos, and great deals for Kalahari Resort & Conventions at Tripadvisor. Basically they have signs up but do not approach guests to ask them to put on masks. People will just sit in your chair right on your stuff. No masks at all in the bowling alley. The water park is big. Upon leaving I realized that there was a game room as well. We booked kalahari for this weekend months ago. They have a microwave and a small fridge in the room so you can bring any microwaveable food. The vibe they give off is that they overcharge for rooms to the point where they are this giant money machine that only cares about the dollar and preventing anything from happening that will cost them money- even a nice heartfelt apology that a 4 year old came in contact with someone elses filth inside a supposedly clean family friendly room. I've called three times and emailed, with absolutely no response. At the resort, people were walking around in the lobby & Tom Foolerys without masks. This was a very disappointing solution considering what we paid - and we still have not seen the small credit OR received the certificate (which, by the way, conveniently requires us to spend money with them in order to use). However again because the crowd was low we were able to leave our belongings on chairs without being hassled to put them in lockers. SANDUSKY, Ohio (WJW) An Erie County judge issued an order Friday allowing Kalahari Resorts Sandusky to move forward with its plan to reopen early. No one returned my call. We payed over 300 for one night at this resort. The past two stays have had numerous problems. Click the blue Chat Now button from the My Trips or our customer service page. In the event of the death of the ticketed customer, a refund to the original form of payment can be processed for the deceased and any traveling companion(s). People were massing shoulder to shoulder without regard in the pools and other attractions. Groups of people had no masks, teens with no masks, adults with no masks. I started with the email they sent me to the reservation supervisor, but they responded the next day and said I had to cancel by phone. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If you want quiet, request that area because for some reason, people completely forget how to behave in public here. Review tags are currently only available for English language reviews. Not true. Here is some information on our preventative measures and the most up to date information on Mask Policies: https://www.kalahariresorts.com/what-we-are-doing-to-ensure-a-safe-getaway Thank you again for sharing and I remain in hopes of seeing you again soon. On the plus side there are multiple supervisors who seem over worked, underpaid and under appreciated, WHO ARE VERY NICE AND HELPFUL but only can do so much. The supervisor I spoke with was very argumentative, and basically was accusing me of lying about my sons disabilities. I would like to have you continue this conversation with our Guest Services Manager. I asked an employee what the policy for masks was & she said they cant approach guests but tell them at the counters & before they can go on rides. Twice we waiting an hour or more to ride one single waterslide. Awful customer service! I asked for a supervisor and was told one would call me back within an hour. They dont allow outside food inside the actual waterpark ( a way to make money) bc they sell many food there so make sure you eat before entering. The entire family had an absolute blast as normal at Kalahari. Let's keep each other healthy and safe. No manager and left a message for a call back. I would like to connect you with our Food & Beverage Manager. Its July 8 th and the restaurants had NO ICE. The sheets are not soft. When I called the customer service representative could not even get me a manager on the phone. We had to leave the waterpark Saturday with our to young children because of the packers game it was full of drunks and woman flashing men, ect INNAPROPRIATE. I will be calling the local news to bring light to this situation. Well done to AirBnB. And we were told that if they are not at a decent capacity, they close some of the waterpark slides and restaurants?? After spending an hour on the phone with someone who did not speak great English I was told I would be charged $90 in cancelation fees. We received an email a week ago stating that Kalahari understands and that we can cancel for ANY reason up to 24 hours before arrival with that insurance we waited it out. No one returned my call. I chose Kalahari because of their Covid policies that were strictly outlined. Cruise COVID-19 policies: Carnival Cruise Line updates onboard mask requirements as omicron spreads. If youre trying to save money on dining and you dont mind driving around they have lot of choices within 20 mn or less including Mac Donald, chick fillet, Wendys, a few diners, few pizza places including Dominos, Panera bread, Olive Garden, a Hibachi place, Friendlys, few Chinese food restaurants and even Jamaican/ Caribbean restaurants. Of youre picky at all, bring your own pillow. Less than 5 percent of the guests were wearing masks in the lobby or non wet areas. They absolutely do not follow their own Covid policies. Really? Prices are the average nightly price provided by our partners and may not include all taxes and fees. I kicked people out of my chair several times a day. I chose Kalahari because of their Covid policies that were strictly outlined. Not a good place to go during this pandemic. Needless to say all the manager would authorize was a 12 on check out the following day. We couldnt close our bar tab due to at least 80 people touching each other at all angles in the swim up bar and after not wanting to wait any longer we left. This is the version of our website addressed to speakers of English in the United States. No one seems to care about COVID though. Really? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I told her at that very moment there was a woman down at the prize counter with no mask on & they werent saying anything to her. Please see our partners for more details. In response to the COVID-19 pandemic, many hotel and vacation rental brands adjusted their flexible change and cancellation policies, similar to those offered by airlines. Did security say a word or apologize for telling me for days there was no noise? So wrong Kalahari!!!! I saw many people on rides with no masks as well. We went to cook dinner and there was no cooking utensils, pans, or baking sheets. No one returned my call. Special thanks to associates Scott in Valet, Genesis in Retail, and Hannah in BLux. The host has a strict cancelation policy: if you request the cancelation, you will be refunded for 70% of the amount of the booking (misterb&b service fees won't be refunded). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Groups of people had no masks, teens with no masks, adults with no masks. From our family ownership to all of our team members across the country, we take pride in the role we are playing to aid the wellness of those we serve. We were here for literally 1 hour before we saw the police trying to tame a falling down drunk fool in the hallway on the way to our room. read more, On this trip we primarily went to go to Cedar Point however we booked one night at Kalahari and one 120-91 days. A zero-tolerance policy Including - but not limited to - violence, racism, theft, drug possession, alcohol abuse, possession of weapons of any kind. Hope it is worth losing a customer. Food was the same - not bad but not good. Review tags are currently only available for English language reviews. 50% of booked fare. After coming here 37 plus times in the past 14 years I am highly dissapointed in the way this was left. There are possibly more food choices but we didnt wander around to find them.The park itself was really well maintained. The poor husband apologized so many times, offered to buy us breakfast he was humiliated!! I cannot say enough about how the Kalahari has worked to mitigate the spread of virus. Being that I am considered high risk if I contract covid 19 I decided it would be best to cancel. Cancellation and No-Show charges vary and are detailed along with guest room rates at the time of purchase. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. Sandusky - Things to Do Kalahari Waterparks Kalahari Waterparks 1,431 Reviews #3 of 23 things to do in Sandusky Water & Amusement Parks, Water Parks 7000 Kalahari Dr, Sandusky, OH 44870-8628 Open today: 10:00 AM - 8:00 PM 791cliffordm Flat Rock, Michigan 1 9 COVID-19 nightmare! Explore work from home during COVID-19, remote work support and work-life balance. However, some of us were told there would be a $30 fee. I cant explain enough how SO MAN employees strive for great customer service! The entire family had an absolute blast as normal at Kalahari. By Car: We are located just about 2 hours away from NYC and Philadelphia. The line has had options in place for passengers affected by COVID-19 who need to cancel. No. I was sent both an email & a text reminding me of their mask policies. We have been coming here for 10 plus years. I am attaching picture here. If, following a declaration of a Public Health Emergency, you cancel a booking for a cruise scheduled during the declared emergency or must cancel your booking because you are prohibited from traveling to the vessel due to a governmental travel restriction, but the cruise is not cancelled, you are entitled to a FCC for the amount paid to Norwegian. There were repeated reminders sent to us prior to arrival that all staff are masked and that guests must be as well in common areas. I've never had a problem here and it's always a great time. She said they were too big of a place to enforce masks all the time. Would you please email me at PAConnect@KalahariResorts.com & include your reservation #, email address, phone # & reference your Trip Advisor review so that we may connect further regarding your unsatisfactory experience? At the resort, people were walking around in the lobby & Tom Foolerys without masks. Very disappointed. And unfortunately as the situation has gotten more serious kalahari changed their policy again to revert back to 72hr plus a $30 dollar feee. I told her at that very moment there was a woman down at the prize counter with no mask on & they werent saying anything to her. My only complaint is its a bit expensive and food is not included, not even breakfast. Hope it is worth losing a customer. Except as specifically stated below, or as otherwise . I asked for a supervisor and was told one would call me back within an hour. I decided to wait out the situation but since it has gotten worse I decided to cancel. Best room I have ever stayed in. Tripadvisor performs checks on reviews. Please see our partners for more details. We received an email a week ago stating that Kalahari understands and that we can cancel for ANY reason up to 24 hours before arrival with that insurance we waited it out. 6. Cruise Cancelled by Guest. AirBnB recognise that they are going to shed a whole lot of hosts who have been put in this position through no fault of their own. I also called ahead to be sure they do they do follow the mask mandates. Neither was provided. Being that I am considered high risk if I contract covid 19 I decided it would be best to cancel. The facility was forced to close on March 22 . This is completely ridiculous. I apologize that we did not meet your expectation but also our own. The animal park is open all year but theres not much there in the winter. I was sent both an email & a text reminding me of their mask policies. FULL COVERAGE: The latest coronavirus news in Austin, Texas, the United States and the world The contractor, Hensel Phelps, has shut down the affected areas for cleaning and sanitization. Be sure to check out our day spa during your next visit - it's the perfect spot for some well-deserved rest and relaxation. Home. Then I called the number a third time and chose a different option and was transferred to an offshore call center. Other room styles may be available for an additional upgrade cost per night (even on "free" nights). A few things to keep in mind when planning your stay here:1. No one returned my call. Goodness, this is so disappointing to hear! I was told there in no manager on staff at the moment. The lobby is constantly being tended by at least one associate who is wiping down tables, door knobs, and such. This is something I think should be addressed!! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. At a minimum, I would have hoped they would have at least checked in and at least ensured we have what we need with a group of 15 people. 7. I would have chosen to go elsewhere. Unlike it's competitor, it is more for all ages. We went here for 4 days and had a good time. 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